Phone Bill Audits--Frequently Asked Questions

Frequently Asked Questions

Why does my company need an audit?
We have an IT Department/Telecom Department. Why do we need an outside company to perform an audit?
What services would be audited?
What is needed from our company to start the project?
How long will the audit take?
How much involvement is required on our part?
What can we expect in terms of cost reduction?
Do we need to take all of CSD's recommendations?
Will we have to change any or all of our vendors?
How does CSD make its money?
Why should we hire CSD?

1.	*Why does my company need an audit?*
	Industry studies have found that 75% of commercial telecommunications bills are in error, and the majority of those errors favor the vendor. It is prudent business practice to review and audit all charges for services on a regular basis. Deregulation and technology are changing the "rules of the game" daily. Administrators and managers cannot be expected to know about and take advantage of recovery and savings opportunities as they become available. For the peace of mind of knowing that your organization is being billed correctly. Many people do not understand their complex and confusing telecommunications bills. It normally requires a professional who knows what to look for to recognize errors and available savings. Often times, these errors are very subtle.
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2.	*We have an IT Department/Telecom Department. Why do we need an outside company to perform an audit?*
	The typical IT or Telecom Department has their hands full keeping the systems operating on a daily basis. They generally do not have the time or expertise to address billing issues..
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3.	*What services would be audited?*
	Local Long distance Cellular/wireless Internet connectivity Audio Conferencing Web conferencing Video conferencing System maintenance Local, State, and Federal taxes Any and all other service for voice and data communications.
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4.	*What is needed from our company to start the project?*
	Approved audit and recovery agreement Letters of Authorization Copies of at least one month's billings for all services Copies of all agreements
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5.	*How long will the audit take?*
	Depending on the quantity of services to be audited, the typical auditing process takes anywhere from 30 to 90 days.
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6.	*How much involvement is required on our part?*
	Provide requested billing information. Provide a designated individual who can provide information regarding existing services.
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7.	*What can we expect in terms of cost reduction?*
	Over the past 30 years, CSD's clients have experienced cost reductions from as low as 10% to as much as 50% The most important benefit is that any incorrect charges will stop.
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8.	*Do we need to take all of CSD's recommendations?*
	Viable recommendations will be offered by CSD detailing ways to reduce expenses and improve performance. The client is never obligated to accept any recommendation.
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9.	*Will we have to change any or all of our vendors?*
	CSD may make recommendations that will help our clients reduce expenses by choosing alternative services and vendors. However, in most cases, existing vendors can be retained while recognizing the savings.
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10.	*How does CSD make its money?*
	CSD offers its audit and recovery program on a contingency fee agreement. This simply means that unless we are able to recover money for over billing and/or reduce expenses, we receive no compensation.
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11.	*Why should we hire CSD?*
	30 years of experience in helping organizations in both the public and private sectors obtain refunds and reduce expenses. Extensive knowledge in all facets of communications including hardware, software and connectivity. CSD assumes responsibility for the implementation for any and all approved changes to the client's voice and data services. CSD monitors the billing over the term of the agreement to insure that all savings are validated.
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Communications Sales Dynamics, 30 S. El Camino Real #205, San Mateo, CA 94402 (800) 427-3179